E-mail: suporte@suitsinc.com
Customer Support schedule are from Monday to Saturday, from 10:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 8:00 p.m (GMT).
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How can I contact the Online Customer Support department?
E-mail: suporte@suitsinc.com
Customer Support schedule are from Monday to Saturday, from 10:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 8:00 p.m (GMT).
Can I know the status of my order?
Yes, when you finish your purchase we will send an email with the order's confirmation. When the order is shipped you will be informed again and it will contain a directed link to check the status of your delivery.
Can I delete item (s) from my shopping cart?
Yes, you can delete the item(s) you do not want from the shopping cart at any time, as long as it has not been completed. Using the "Remove" option in the cart resume.
Can I modify my order?
Can I recover my forgotten password?
Are the prices of the online store and the physical store of Suits Inc the same?
I received the information that the purchased item is out of stock, how do I proceed?
How can I find out if there is stock available for a particular item?
Can I receive periodic information in my email with the latest news and offers?
I received an incorrect item, what should I do?
The sizes of the suits are grouped, can I switch?
Debit or Credit Card (VISA / MASTERCARD)
PayPal
Where can I receive my order?
What is the price and delivery time for my order?
The prices for shipping by carrier depend on the weight and size of your order as well as the country of destination. The pick up at store option is totally free of charges.
Delivery times depend on the type of shipment selected: 4 to 12 business days if you choose carrier (international shipments).
We remind you that these are the deadlines from the moment the order is shipped from our warehouse.The shipping time (departing from warehouse) is 48h on new collection items and 4 to 10 business days on sale/ outlet items. The deadlines can be extended if there are shortages of stock of the item you ordered.
How can I track the shipment of my order?
If you opt for pick up at store, we will notify you of the arrival of your order to the store by SMS, and you will have a 15-day deadline to collect it. To do this, you must show the corresponding order number.
If you have chosen delivery by carrier, when your order leaves our warehouse, you will receive a confirmation email with a tracking number and the link to the website of the carrier.
In case of collection in the store, do not forget that it is not necessary to wait in the people line to collect your order; Request it directly from any employee.
Exchange and Returns Policy
All occurrences involving exchange or return will be met as provided in the European Consumer Defense Code.
Deadlines
How do I proceed to return or exchange an item?
Refunds