Customer Support schedule are from Monday to Saturday, from 9:30 a.m. to 12:30 p.m. and from 2:00 p.m. to 7:30 p.m (GMT).
SUITSINC.com offers you access to Online Customer Support and personalized service.
How can I contact the Online Customer Support department?For any questions regarding SUITSINC.com, please do not hesitate to contact our Customer Service department.
Can I know the status of my order?
Yes, when you finish your purchase we will send an email with the order's confirmation. When the order is shipped you will be informed again and it will contain a directed link to check the status of your delivery.
Can I delete item (s) from my shopping cart?
Yes, you can delete the item(s) you do not want from the shopping cart at any time, as long as it has not been completed. Using the "Remove" option in the cart resume.
Can I modify my order?Yes, you can as long as it has not yet been completed. If you wish to modify your request, once it has been sent, you will have to contact us through our online customer support.
Can I recover my forgotten password?Yes, in order for you to reset your password, you must use the link that was sent to your email. This new password must be at least 4 characters long.
Are the prices of the online store and the physical store of Suits Inc the same?Yes. New season prices and sales prices will coincide as much on the website as in your usual Suits Inc store.
I received the information that the purchased item is out of stock, how do I proceed?If the article is out of stock, you will be advised, and you can request the exchange of it. If you have already made the payment, Suits Inc gives you the option to exchange for an item of the same value or the total return of the money, if it so justifies.
How can I find out if there is stock available for a particular item?SUITSINC.com has a stock update system at every 5 minutes, so the entire article presented on our website means that it is available for purchase. When an article is out of stock, we will remove it from our website. Please be aware that there may be exceptions. You can also check availability in a specific physical store of an item through our website.
Can I receive periodic information in my email with the latest news and offers?Yes, by subscribing to our newsletter, you can receive information with the latest news, as well as Suits Inc's events and offers.
I received an incorrect item, what should I do?If, exceptionally, you received an item you did not choose, you may return it or replace it if it has not been used. For this, we ask that you contact our online customer support.
The sizes of the suits are grouped, can I switch?Our suits are sold as a pack: blazer, pants and vest (if applicable) in sets of drop-8 sizes (difference between blazer and pants number is 8), eg 50 (blazer) / 42 (pants).It is not possible to switch these sizes.To buy alternate sizes between blazer and pants, you can choose a model from the Mix and Match collection.
Debit or Credit Card (VISA / MASTERCARD)To make payment with Visa or Mastercard debit or credit cards, you must select this option and you will be directed to a 100% secure page where you must enter your card details and authorize the payment.
PayPalTo buy via PayPal, select this payment method and you will be redirected to the PayPal page to pay via your account.
Where can I receive my order?You can receive your order at the address you provide, sent by carrier, or pick up at one of our stores.
What is the price and delivery time for my order?
The prices for shipping by carrier depend on the weight and size of your order as well as the country of destination. The pick up at store option is totally free of charges.
Delivery times depend on the type of shipment selected: 2 to 6 business days if you choose carrier (international shipments), or 3 to 5 business days if you choose store pickup.
We remind you that these are the deadlines from the moment the order is shipped from our warehouse.The shipping time (departing from warehouse) is 24h on new collection items and 2 to 5 business days on sale/ outlet items. The deadlines can be extended if there are shortages of stock of the item you ordered.
How can I track the shipment of my order?You can find out what status your order is at any time by visiting "My Orders" in your website account section. In case you have made the purchase through the option to purchase as a guest, you can follow up on your order through the link provided in the confirmation email.
If you opt for pick up at store, we will notify you of the arrival of your order to the store by SMS, and you will have a 15-day deadline to collect it. To do this, you must show the corresponding order number.
If you have chosen delivery by carrier, when your order leaves our warehouse, you will receive a confirmation email with a tracking number and the link to the website of the carrier.
In case of collection in the store, do not forget that it is not necessary to wait in the people line to collect your order; Request it directly from any employee.
Exchange and Returns PolicyFor online shopping only, it does not apply to in-store purchases. For store policies, please contact your local Suits Inc store.
All occurrences involving exchange or return will be met as provided in the European Consumer Defense Code.
DeadlinesThe deadline for returns and exchanges of items purchased through SUITSINC.com is 30 (thirty) days, counting from the date you received the order.
How do I proceed to return or exchange an item?The Customer must request an exchange or return by accessing the summary of his order through his personal account area of the website.
The product must be returned, in a package, well accommodated, without signs of use and with the original tags.
Upon arrival of the product at the Distribution Center, SUITSINC.com will verify that the conditions have been met.
If so, we will provide the refund or exchange of the item according to the request made by the Customer.
The customer can make the exchange or return without any associated costs at any Suits Inc store or sending it to our address (costs borne by the customer). To do so, you just need to start the exchange or return process through your account on the website.
For hygiene reasons, underwear exchanges or returns are not carried out.
RefundsThe refund is always made by the same method used to pay the order.
The refund is made within 2-3 business days.