Contractual right to return products
In any case, the user must inform Suits Inc of the intention to return the products through the method available in their personal area of the website and proceed to deliver the items to the brand within 7 days from the date of Order Confirmation of Return, in case of store delivery, and be available on the scheduled date in case of collection at the address.
The User will not have a contractual right to return the products in relation to underwear and personalized items.
The contractual right to return products applies exclusively to items that are returned in the same conditions in which they were delivered. No refund or exchange will be made if the product has been used beyond the opening of its packaging, for items that are not in the condition in which they were delivered, or that have been damaged. The user must take due care of the article(s) while in possession of them.
The user must return the items using or including all of their original packaging, instructions and other documents, if any, that accompany the items. In case of return of products, the respective items must be returned as follows:
Returns at any Suits Inc store:
The user may return any item to any Suits Inc store. In this case, the User must go to the store and present the item(s) to be returned with the invoice that was sent attached to the e-mail of the confirmation of delivery (the document may be shown in digital format via your mobile device or by printing it out). This method of return has no associated cost for the User.
Returns through collection at an address:
The User must send the product in the same packaging in which it was received and properly seal it so that the items are not damaged during transport. This method of return has no associated cost if the user's address is in Mainland Portugal or Peninsular Spain and if it is the first collection requested (in case of a 2nd collection, the User will be charged the associated costs). For other addresses, the user will bear the shipping costs related to the return.
In all return methods, the same can only be carried out by means of a request via the “Return / exchange” option in the order summary in the personal area of the website's account.
After examining the article, Suits Inc will inform the user if the refund will be issued. Delivery costs will not be refunded, as this is a service provided even taking into account all its variants.
The refund will be issued as soon as possible and, in any case, within a maximum period of 14 days from the date the user communicates the intention to return the order. Suits Inc may withhold the refund until it has resquested the collection of the items or until the user provides proof of sending the items to be returned, whichever comes first. The return will always be made through the same method used to pay the order, except when this is not possible. In these cases, the user will be asked to provide an IBAN probative to proceed with a bank transfer of the amount associated with the return in question.